Refund policy 


This document outlines Medi Response’s policy pertaining to returns and refunds in respect of Goods purchased online via the Company’s official website. 


In this policy the following terms carry the meanings ascribed below: 


This policy applies to all consumer purchases of Goods made via Medi Response’s website. 


4.1 Medi Response accepts the return of Goods purchased via our website in the following cases (“eligible orders”):

4.1.1 the Goods are faulty and/or damaged; and/or 

4.1.2 the incorrect Goods were delivered to you; and/or 

4.1.3 the order is incomplete, and you wish to return the order. 

4.2 In the case of an eligible order, all returns and refunds are subject to the following terms and conditions:

4.2.1 the request for a return and/or refund must be made within 30 (thirty) days from the date of Delivery. 

4.2.2 the product must be returned in the same condition that it was in when it was delivered to the Consumer, and it is in its original packaging. 

4.2.3 The Consumer must produce the original receipt or provide proof of the purchase. 

4.3 Refunds will be processed in accordance with this policy, and in a payment method that was used when the order was created, and into the bank account that it was paid from (e.g. credit card or EFT). 

4.4 Refunds may take up to 7 (seven) business to reflect in the Consumer’s account, and EFT refunds are subject to the verification of the Consumer’s banking details. 

4.5 Medi Response will refund purchases for the exact amount paid by the Consumer less –

4.5.1 Any delivery costs already incurred by Medi Response; 

4.5.2 Any restocking fee for special orders. 


5.1 The Consumer must inspect the Goods purchased upon Delivery and must advise the Company immediately if the Goods are defective, damaged or if the Consumer has received the wrong item, so that we can evaluate the issue and make it right. 

5.2 Medi Response is entitled to inspect the Goods and/or to send them to the Company’s supplier for testing prior to processing any refund. 

5.3 Medi Response will not be obliged to process any refund in the event that the fault and/or damage is as a result of –

5.3.1 ordinary wear and tear; 

5.3.2 non-compliance with the manufacturers specifications, negligence on the part of the Consumer, user abuse and/or incorrect usage; 

5.3.3 any electrical surges and/or lightning damage; 


To request a return, you can contact us at 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

TAKE NOTE: Items sent back to us without first requesting a return will not be accepted and will not entitle the Consumer to any refunds. 

For further queries, please contact us at: 

We use cookies on our website to see how you interact with it.
By accepting, you agree to our privacy policy and the use of such cookies.